Handling Challenging Behaviour

This guide gives managers the tools they need to feel confident when faced with challenging behaviour.

We want to share the ideas and tools that make managing people easier and give you the confidence to deal with challenging behaviour.

Central to what you’ll learn is the idea that challenging behaviour comes from someone who has moved into protection mode as their brain has detected a threat – regardless of whether that is real or imagined.

Our way of handling challenging behaviour is to help move out of protection mode through a series of steps in our C.A.L.M. Framework. Moving away from the need to protect ourselves means that we can be more collaborative and display more positive social behaviour.

You’re going to learn about how our brain detects threats, how we act in protection mode; then what you can do to handle the challenging behaviours you face.

You’ll find inside:

Part 1: Understanding how your brain reacts to challenges at work

Part 2: The 5 survival strategies we use in protection mode

Part 3: The C.A.L.M. framework

Part 4: Taking it further

Part 1: Understanding how your brain reacts to challenges at work