Toolkit
Practical, self-help resources to transform your 1-1s, meetings and team interactions
Great conversations in 15 minutes
These questions have been designed to help you create more positive impact at work. When reflected on these five critical areas will help you steer clear of misunderstandings. Grab a pen, make a brew and take 15 minutes to think about a conversation you would like to have at work and have been putting off. It’s astonishing what a little preparation can achieve. Let our worksheet be your secret weapon for unlocking impactful conversations.
Recognise stress in your meetings
If we can learn the signs of stress we will become more aware of its impact on our conversations, we are able to respond better. If we brush stress under the carpet, or dismiss it as part of the job we risk ignoring its neurological impact. This guide offers practical advice to help recognise the ways stress can show up in your meetings and conversations – it’s not always obvious and the signs can be subtle. Learn to recognise the signs of stress in yourself and others, as this will make people’s behaviour easier to understand.
Disagreeing well
We like consensus in our teams. When people agree it feels good, all being on the same page is a comfy place to be – but is it too comfy? When we hurry towards consensus and rush to find an agreed solution are we missing something? Avoiding disagreement may quash new ideas, make speaking up difficult and lead to group think. Learn a key skill of a high performing team; disagreeing well.
5 phrases to unlock ideas
It’s amazing the impact you can have on the quality of people’s thinking. Simply by using these 5 little phrases you can improve how your team generates ideas and solve problems in your meetings. If you need the ideas to flow then people need to feel heard, valued and safe. Use these 5 conversation keys to unlock engagement, thinking and ideas. Start small, try something. You’ve got this.
Get to know your brain
Why you should download this toolkit Learning about how our brain works is so useful. A little neuroscience helps us decode human behaviour and gives you and your team a new shared language, making it easier to talk about how we feel. We’d like to share a wonderful way to get to know our brains; created by one of our favourite neuroscientists, Dr Dan Siegel.
Resolve difficult one to ones
Had enough of difficult 1-1s? Discover how to turn conversations with your most difficult direct reports into productive, growth-focused conversations. No fluff, just straightforward strategies that will make an immediate difference in your day-to-day. The Resolve Difficult 1-1s includes a toolkit based on 1000s of hours of coaching leaders of technical and professional services teams. Inside, you’ll find: Techniques to tackle tough conversations. Neuroscience backed strategies to shift behaviour. Tools to be more empathetic and coach like. A Reset Planner to transform your difficult 1-1s. Making small shifts in your 1-1s can lead to big transformations across the team. Start changing your 1-1s today.
How to hear from everyone
Bringing people together to hear their views, gather their contributions and listen to their expert input is something leaders often do. Sometimes it’s hard to hear from everyone and you’re left feeling you’ve only got part of the story Do you have people in meetings that dominate the conversation? Do you hear the same voices again and again? Inside, you’ll find: This workbook gives you tools to have more collaborative meetings – meetings that get everyone contributing, where people actually feel heard and not ‘talked at’. Part 1: Understanding why some people talk too much Part 2: The critical role of facilitator Part 3: Actions to take before the meeting Part 4: Actions to take at the very start of your meeting Part 5: Responding in the moment to unhelpful behaviour Part 6: Closing your meeting in the best way
Your first step to better conversations
What conversations do you want to have? Ones that get your team working at their best? The ones that get you noticed as a leader going places? Our hope is that we have created something that will help leaders of technical and professional services teams improve the conversations they have with their team. Our aim is that by using this tool you’ll have more confidence in successfully having conversations with their team, no matter how tricky the topic might be. The conversation canvas is not designed to tell you what to say, it’s designed to steer and stimulate your own thinking and help you properly prepare for conversations with your team.
Navigating Challenging Behaviour
This guide gives managers the tools they need to feel confident when faced with challenging behaviour. We want to share the ideas and tools that make managing people easier and give you the confidence to deal with challenging behaviour. Central to what you’ll learn is the idea that challenging behaviour comes from someone who has moved into protection mode as their brain has detected a threat – regardless of whether that is real or imagined. Our way of handling challenging behaviour is to help move out of protection mode through a series of steps in our C.A.L.M. Framework. Moving away from the need to protect ourselves means that we can be more collaborative and display more positive social behaviour. You’re going to learn about how our brain detects threats, how we act in protection mode; then what you can do to handle the challenging behaviours you face. You’ll find inside: Part 1: Understanding how your brain reacts to challenges at work Part 2: The 5 survival strategies we use in protection mode Part 3: The C.A.L.M. framework Part 4: Taking it further Part 5: Understanding how your brain reacts to challenges at work
How to be understood 1st time
This digital download is for you if you want to stop repeating yourself and start leading with Clarity Ever feel like your team just doesn’t get it? You’ve explained your vision. You’ve set the direction. But somehow, what comes back isn’t what you expected. They focus on the wrong things. They misinterpret instructions. They debate what should be obvious. They tell you they understand; then do something completely different. It’s frustrating. It slows everything down. It makes you question whether you’re the problem or if they just aren’t listening. You don’t have a communication problem. You have a clarity problem. Inside, you’ll find: The 5 Principles that make sure you’re understood, without having to repeat yourself. Why “common sense” doesn’t exist (and how to stop it from derailing your team). The real reason people nod along THEN don’t deliver and what to do about it. Conversation Framework that instantly improves clarity. 5 game-changing questions that will unlock true clarity in your team. We know how busy you are. Every unclear conversation costs you progress. Every misinterpreted instruction sets you back. You don’t have time for that. That’s why each section is concise, practical, and immediately usable. No fluff, just gold
